Metalix Crafts Return Policy

Thank you for choosing Metalix Crafts for your metal home decor. We want you to be thrilled with your purchase, but we understand that sometimes returns are necessary. Please take a moment to review our straightforward return policy:

1. Returns Eligibility:

- We accept returns within 3 days from the date of purchase.

- To be eligible for a return, the item must be unused and in the same condition as received, with all original tags and packaging.

- On making a refund request. Rs. 100 will be deducted from the order amount. If you've received a wrong or a defective product then no money will be deducted and the original order amount will be refunded.

2. How to Initiate a Return:

- To initiate a return, please contact our Customer Support team at support@metalixcrafts.com.

- Provide your order number and a brief explanation of the reason for the return.

3. Return Process:

- Once your return is approved, we will provide you with a return shipping label.

- Pack the item securely, attach the label, and send it back to us.

4. Refund or Exchange:

- Upon receiving your return, we will inspect the item.

- You can choose between a refund to your original payment method or an exchange for another item of equal value.

5. Non-Returnable Items:

- Custom or personalized orders are not eligible for return unless they arrive damaged or defective.

6. Damaged or Defective Items:

- In the rare event that your item arrives damaged or defective, please contact us immediately, and we will arrange a replacement.

7. Contact Us:

- If you have any questions or concerns about our return policy, feel free to reach out to our Customer Support team at support@metalixcrafts.com.

Thank you for choosing Metalix Crafts. We appreciate your understanding and cooperation in ensuring a smooth return process. Your satisfaction is our priority.