Terms & Conditions

Metalix Crafts Terms & Conditions

Welcome to Metalix Crafts! We're thrilled to have you explore our handcrafted treasures from the heart of Moradabad, India. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

Introduction

At Metalix Crafts, we celebrate the rich heritage and craftsmanship of Moradabad. Each product is a testament to the skill and passion of our artisans. These terms and conditions govern your use of our website and the purchase of our products.

Product Descriptions

We strive to provide accurate descriptions and images of our products. However, as each item is handmade, slight variations in color, size, and design may occur. These variations are a hallmark of the uniqueness of our handcrafted items.

Pricing and Payments

All prices are listed in Indian Rupees (INR). We accept various payment methods, including credit/debit cards, net banking, UPI and cash on delivery on eligible items only. Prices are subject to change without prior notice, but you will always be charged the price displayed at the time of purchase.

Shipping and Delivery

We ship our products all over India from Moradabad. Shipping costs and delivery times vary based on your location and the shipping method chosen at checkout. We aim to dispatch orders in maximum 3 business days. Once your order is shipped, you will receive a tracking number to monitor your delivery.

Returns and Exchanges

Our return policy is detailed on a separate Return Policy page. We encourage you to review it before making a purchase. If you have any questions or concerns about returns, please contact our customer service team.

Privacy Policy

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy page for details on how we collect, use, and safeguard your data.

Intellectual Property

All content on our website, including text, images, logos, and designs, is the intellectual property of Metalix Crafts. You may not use, reproduce, or distribute any content without our prior written permission.

Limitation of Liability

While we strive to provide high-quality products and services, Metalix Crafts is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the product in question.

Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Moradabad, Uttar Pradesh.

Contact Us

We love hearing from our customers! If you have any questions, feedback, or concerns, please visit our Contact Us page for all the ways to get in touch with us.

Thank you for choosing Metalix Crafts. We hope you enjoy our unique creations as much as we enjoy making them!